How we help e-commerce brands turn traffic into assisted sales

In Guatemala, a big share of e-commerce closes in a conversation. Our team connects the store, the campaigns and the chat in one system so no buying intent goes cold.

Checkout isn't the only point of sale. Plenty of people ask about size, stock, shipping or payment options before they buy, and they do it by message. If that conversation goes cold, the sale is lost even if the campaign worked.

The real problem in retail and e-commerce

We find ad spend that drives traffic with no sales attribution, abandoned carts with no follow-up at all, and a support team swamped right on the dates that sell the most.

• Questions about size, stock, shipping and payment answered late.
• Abandoned carts with no follow-up at all.
• Ad spend that drives traffic but can't be attributed to sales.
• Customer service swamped during campaigns and peak dates.

Conversion doesn't end at the cart. It ends in the conversation nobody answered.

How we solve it at Digital Logic

We don't hand over a standalone tool. We design a system that connects lead generation, AI-assisted customer service, the CRM and follow-up, with our team working alongside yours throughout implementation.

• A pre-sale and post-sale AI agent connected to the catalog.
• Automated cart recovery and order tracking.
• Campaigns connected to the CRM with sales attribution.
• Dashboard with average order value, repeat purchases and cost per sale.

What changes in the operation

Every visit answered, every cart followed up, and a clear read on which campaign actually sells.

Pre-sale and post-sale, one system

The same agent that answers questions before the purchase handles order status afterwards. That lowers the support load and lifts repeat purchases, with the full history in one place.

Which system we use

Depending on where you start, this is solved with the AI-powered CRM when the problem is response and follow-up, with lead generation when demand is missing, or with sales consulting when the process needs sorting out first. The first call helps decide which one fits, and sometimes the answer is to start small.